FAQ

How do I provide address lists?

Address lists should be provided as CSV or Excel files. Recipient addresses should be in one file. Locations for LOCALmaps and destinations for NAVImaps should be in another file.

House number, street name, city, postal code and country need to be provided in separate fields. Each address should also have a unique ID in a separate field – this will be used for the name of each map image. We will add the recipient ID for you if you forget.

If you have multiple locations and you want to show just the nearest ones to each recipient, we can calculate that automatically or you can assign a specific destination for each recipient in the data. Ask us and we will show you how.

What file formats do you use?

We normally supply maps for printing as 300 dpi JPEG files or 72dpi for online use. But we can also adjust the resolution and file format to suit your needs. They can be in full RGB colour or grayscale. Our animated video maps are MP4 files. Any brand logos or custom icons that you want to provide should ideally be transparent PNG images.

How will I get the maps?

We provide the maps in zip folders which you can download from a secure link that we give you. After we have created all the maps and you are happy with them we delete your customer data. And for the brief time we hold your data it is safely and securely stored.

Each map will have a unique name using the recipient ID in your data file. We also return the data files with the recipient ID and any other GEOservices data you have asked us to add such as travel time, distance or turn-by-turn navigation.

locr personalized maps can then be incorporated into your print production, email or web pages dynamically. If you are working with a marketing services provider, they will know what to do. But we can provide any extra technical support you need to ensure that your project with locr personalized maps is a great success.